The Role of Remuneration on Service Delivery Case Study: St Mary’s Hospital, Lacor: Gulu
Author: AROMORAC VIVIENNE MERCY
Supervisor: Aloysius Louis Mubiru
The study aimed at establishing the role of employee remuneration on service delivery using a case study of St Mary’s Hospital Lacor. The specific objectives of the study were to establish the impact of Employee Remuneration on: Responsiveness, Reliability, Assurance, and Empathy of Service Delivery at St Mary’s Hospital Lacor. The study employed the research design which adopted both qualitative and quantitative research approaches. A sample of 108 respondents was selected from the population of 150 as estimated basing on Krejice and Morgan table (1970).
The findings revealed that Pearson correlation value r = p 0.654**<0.000 indicated that there is a positive high relationship between Employee Remuneration and Responsiveness of Service Delivery. Pearson correlation value r = 0.251** p <0.012 indicated that there is a positive relationship between Reliability of Service Delivery and Employee Remuneration. Pearson correlation value r = 0 .558** p <0.000 indicated that there is a moderate positive relationship between Assurance of Service delivery and Employee Remuneration. Pearson correlation value r = 0.457** p <0.000 indicated that there is a fairly moderate positive relationship between Empathy of Service Delivery and Employee Remuneration.
Conclusively, some health workers give partial information to the patients while others allege the space and equipments makes them delay while delivering services hence some patients end up leaving without receiving the medication they intended to get in time. Furthermore, employee remuneration equals service delivery however this study indicates that there is a mismatch between the two variables thus employee remuneration is available but service delivery is lacking.
The recommendations are that Health workers should be educated on the importance of involving beneficiaries in planning and managing service delivery, and the hospital should be well equipped with both staff and equipments to treat patients. The areas for further are the role of remuneration on competitiveness of Health centres and the role of decentralization on health service delivery.