The Role of Financial Internal Controls on the Financial Performance of Credit Institutions Case of Postbank. Masaka Branch
Author: TWASIIMA BAKER
Supervisor: Denis Luyinda
The purpose of the study was to find out the role of financial internal controls on the performance of credit institutions. The objectives of the research study were to find out the effects of financial internal controls on investment growth in credit institutions in credit institutions, the effect of financial internal controls on market share growth in credit institutions and contributions of financial internal controls towards total loans in credit institutions. The research design adopted in this study was a case study design. The study population included the staff of PostBank, Masaka branch, a total of 32 respondents were selected for the study. Simple random sampling was used to select respondents in the field. The questionnaires were used and administered to the employees working with the bank. Data from the questionnaires was coded, entered, edited for consistency and easiness in and later analyzed using Microsoft excels program/Spreadsheet where pie – charts, correlation and bar graphs were constructed to establish the relationship that existed between the financial internal controls and the performance of credit institutions. Regarding the study findings, it was revealed that financial controls had a significant relationship with the employees’ performance. The researcher recommended that there was a need to train workers of the organization control systems in order to ensure effective and principally conduct to control activities. The management of the bank would have to ensure proper collective decision making and feedback management that explores participation of stakeholders which would enhance appropriateness in suggestions. Areas of further research were as follows; impact of employee training on organizational financial performance of banking sector, impact of job rotation on employee performance and impact of integrated financial management systems of level of service delivery.