The Effect of Ict in Employee Productivity Case Study of Mtn Telecommunication Company ’ Uganda
Author: NALUBEGA JACKLINE
Supervisor: Kizito Nalela
This research investigated the effect of information and communication technology on the productivity of employees, case study of MTN Uganda. The study was guided by the following objectives, to establish the types of ICT used at MTN Uganda, to examine the effectiveness of ICT on employee’s productivity at MTN Uganda and to examine the relationship between ICT and employees productivity at MTN Uganda.
It was concluded that that MTN use modern technology to improve its employees’ performance, MTN makes video-conferencing which allow two or more locations to communicate by simultaneous two-way video and audio transmissions, the Company make conference call talks to several people at the same time, The Company exchanges digital messages between people using digital devices such as computers, tablets and mobile phones. Employees have been able to perform their work effectively, employees catch up with modern technologies introduced by the company, their productivity has improved, with automating technology, greater control and continuity over the work process has been achieved, and The Company has been able to improve its performance as employees become productive by using modern technologies. Employees of MTN (U) has improved on their effectiveness as they use modern information and communication technology, Customer care towards the company’s customers has improved as employees use information and communication technology, There is low rate of errors by employees after the introduction of information and communication technology at MTN (U), Employees’ morale have improved as they use modern information and communication technology, there is minimal redundancy of employees as every employee is busy on his/her own computer and gave the overall summary on the relationship between ICT and employee productivity.
It was recommended that there is need to emphasize ICT in the organizations as it increases on employees’ productivity through effectiveness. ICT systems and processes should be given concrete emphasis. There is need to involve the employees in the process of decision making so as to have effective ICT policies and strategies for better organizational performance. There is need for proper human resource management in an organization so as to achieve the organizational goals and objectives.